Savora
A branded ordering platform and mobile app for a modern eatery
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The Problem
Savora, a modern eatery offering both dine-in and delivery, was paying 25–30% commission on every order through third-party delivery apps. At 500+ orders per week, this amounted to thousands in fees with zero customer data ownership. They also had no digital presence for their dine-in experience — walk-in guests couldn’t browse the menu or pre-order ahead, and the brand’s warm, inviting identity was completely lost on third-party platforms that treated them like any other listing.
Pain Points
Commission fees were consuming the majority of delivery profit margins. Menu updates required logging into multiple platforms with different interfaces and formatting requirements. The restaurant’s dine-in and delivery channels were completely disconnected — no unified menu, no shared customer data, and no way to cross-promote between the two. Customer reviews and ratings were scattered across platforms with no unified view. There was no way to offer direct promotions or loyalty incentives. The eatery’s warm, approachable brand personality — central to its dine-in appeal — was invisible online.
Our Approach
We designed and built Savora’s branded ordering platform for web and developed a companion mobile app, giving the restaurant a complete direct-to-customer presence across every device. The visual identity draws on a warm orange and amber palette with clean, modern typography that reflects the eatery’s inviting atmosphere. The platform features a full menu organised by category with dietary filters for vegetarian, gluten-free, nut-free, and spice-free diets, so customers can find what suits them without scrolling through irrelevant items. A built-in cart with a complete checkout flow — delivery details, payment, and order confirmation — lets customers place orders directly, bypassing third-party apps entirely. User accounts with authentication, saved delivery addresses, and notification preferences tie the experience together and give the restaurant first-party customer data for the first time. Beyond ordering, the platform includes a food content section with articles and recipes designed to keep customers engaged between orders, and a promotional system for featured deals. The mobile app mirrors the full web experience natively, giving regulars a faster path to reorder and enabling push notifications for promotions and order status updates.
Outcomes
Within three months, roughly a third of delivery orders had migrated from third-party apps to the direct platform, saving the restaurant an estimated $4,000 per month in commission fees alone. The dine-in pre-order feature — where guests browse the menu on their phone before arriving — reduced average table wait times by 8 minutes and increased appetizer orders by 22%, as diners explored the full menu instead of rushing through a physical card. The mobile app saw 1,200 installs in its first month, with push notification–driven campaigns generating a 34% open rate and a measurable lift in repeat orders. A simple loyalty program created a repeat order rate the owner had never seen from third-party platforms. The food articles section drove unexpected engagement: the late-night comfort food ranking was shared over 2,400 times, bringing organic traffic that converted into first-time orders. For the first time, the restaurant had unified customer data across dine-in and delivery, enabling targeted campaigns that brought in 50+ incremental orders per week. The owner put it simply: ‘The website finally feels like walking into our restaurant.’